FAQs

Payment, delivery, and returns for orders in Bangladesh.

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Any Questions ? We’re here to Help


I would like to become a customer at Bascart.


Hey there, welcome! All across Europe you can find representatives of Bascart where you’ll be able to shop our collection. Contact the agent/importer in your region to discuss the possibilities. Click on the link.


Hey there, welcome! All across Europe you can find representatives of Bascart where you’ll be able to shop our collection. Contact the agent/importer in your region to discuss the possibilities. Click on the link.


Hey there, welcome! All across Europe you can find representatives of Bascart where you’ll be able to shop our collection. Contact the agent/importer in your region to discuss the possibilities. Click on the link.


Hey there, welcome! All across Europe you can find representatives of Bascart where you’ll be able to shop our collection. Contact the agent/importer in your region to discuss the possibilities. Click on the link.


Hey there, welcome! All across Europe you can find representatives of Bascart where you’ll be able to shop our collection. Contact the agent/importer in your region to discuss the possibilities. Click on the link.


Hey there, welcome! All across Europe you can find representatives of Bascart where you’ll be able to shop our collection. Contact the agent/importer in your region to discuss the possibilities. Click on the link.


Hey there, welcome! All across Europe you can find representatives of Bascart where you’ll be able to shop our collection. Contact the agent/importer in your region to discuss the possibilities. Click on the link.

Still Lost?

Call or Whatsapp

+31(0)77 472 5383

Or get in touch through email or our social media channels.


Contact us

Payment

Which payment methods do you accept?
bKash, Nagad, Rocket, Upay, bank transfer, and COD (where available). For wallet payments, send your transaction ID and order number on WhatsApp.
How does cash on delivery work?
Pay the courier when the parcel arrives. Check the box before you pay; if it looks damaged or wrong, refuse it and WhatsApp us with your order number.

Delivery

How long does delivery take?
Dispatch from Uttara, Dhaka: inside Dhaka usually within 24 hours (Sat–Thu); outside Dhaka 2–3 business days. Shipping details.
Can I pick up or track my order?
Free pickup at our Uttara office (House 77, Road 13, Sector 10). Track on the track order page or WhatsApp us with your order number.

Returns & help

What is your return policy?
Unused items in original packaging: 7 days from delivery. Contact us before sending anything back. Full policy: returns.
Do you take bulk or factory orders?
Yes. Request a quote on bulk orders or WhatsApp your quantity and delivery area.
How do I contact support?
WhatsApp +880 176 1699 627 or call/email on this site. Open Sat–Thu, 9am–8pm; closed Fridays.

Need more help?

WhatsApp us with your order number, or see our return policy.

WhatsApp Return policy Contact