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Return & Replacement Policy

SafeStoreBD is committed to providing reliable industrial safety products and ensuring customer satisfaction across Bangladesh.

  • The product must be unused and in original condition
  • The packaging and seal must be intact
  • Return is not applicable for non-returnable items mentioned on the product page
  • Fragile items such as glass, ceramic, or heat-sensitive products are not returnable
  • If you receive a damaged, defective, incorrect, or missing item, contact us within 7 days of delivery

Replacement Time:

  • Inside Dhaka: 48-72 hours
  • Outside Dhaka: 3–7 days

Refund Policy

You may request a refund if:

  • The product is damaged, defective, incorrect, incomplete, or wrongly priced

Refund Process:

  • Refund will be processed within 1–7 working days
  • For missing items in prepaid orders, instant refund will be provided
  • For other cases, refund will be initiated after receiving the returned product

Refund Method:

  • Refund will be issued through your preferred payment method
  • For Cash on Delivery orders, refund will be made via bKash

Claim Policy

To process any return, replacement, or refund request:

  • Customers must provide an unboxing video as proof